1. GENERAL
a. This website with the URL of https://crosscheckclothing.in/ (“Website/Site”) is
operated by Sohaam Enterprises (“We/Our/Us”).
b. We are committed to delivering the order placed by You within the given
period and in accordance with this Delivery Policy (“Policy”).
c. Currently, We do deliver the products across India subject to the provisions of
this Policy.
d. You are advised to read Our Terms and Conditions along with this Policy.
e. By using this website, You agree to be bound by the terms contained in this
Policy without modification. If You do not agree to the terms contained in this
Policy, You are advised not to transact on this website.
f. The following currency is used on this Website: Indian Rupees. Your payment
provided may be charged in your local currency at the applicable exchange
rates.
g. All orders are subject to product availability. If an item is not in stock at the
time you place your order, We will notify you and refund the total amount using
the original method of payment.
h. We make all commercially reasonable endeavours to ensure that the products
are delivered to you in a timely manner.
i. Please read this Policy before making a purchase, so that You understand
Your rights as well as what You can expect from Us.

2. DEFINITIONS
a. “Customer” means a person who buys any goods for consideration but does
not include a person who purchases such goods with the purpose of reselling
them.
b. “Website” – means this website with the URL: https://crosscheckclothing.in/.

3. COST OF SHIPPING

a. Shipping and handling rates may vary based on product, packaging, size,
volume, type, and other considerations. The cost of shipment will be calculated
at the check-out window.
b. The aforementioned cost of shipping is applicable for delivery of products
under this Website regardless of the value and delivery destination.

4. SHIPPING UPDATES
a. Once your order ships, you will get a notification with the details of the courier
service provider and other relevant information through the following method:
Email / Whatsapp / SMS / Call.

5. HANDLING TIME
a. It usually takes 7 (seven) days to process and dispatch the products once the
order is placed with us.
b. We strive to process and dispatch your products at the earliest.

6. TIME FOR SHIPPING
a. Delivery time depends on the product ordered and the location of delivery.
Approximate delivery is specified on the product details or will be shown at the
check-out window.
b. The delivery time is indicative and can vary due to external factors.

7. INTERNATIONAL SHIPPING
a. Currently, We do not deliver to locations outside India.

8. OTHER RULES
a. The shipping address cannot be changed once the order has been placed on
the Website.
b. While We shall strive to ship all your ordered products together, this may not
always be possible due to product characteristics, or availability.
c. The Cash on delivery option is available for certain categories of products.
d. At the time of delivery, apart from cash payment, the customer will have the
following options to make the payment: UPI.

e. Partial refunds will not be entertained.
f. We endeavour to engage logistic partners, employees, agents with the highest
standards and ethics, you agree and acknowledge that the actions, inactions of
the delivery individuals are not in our control, and it is not possible for us to
monitor and observe each delivery executive and We shall not be liable for any
action or inaction from the part of logistic partners. Any disputes between You
and logistics partners shall be settled between you and the logistics partner.
g. You can provide special delivery instructions in the following manner:
You Can Contact Us On Our
Email – sales@crosscheckclothing.in
Or
Contact Us – +91 9819923728

9. RESTRICTIONS
a. Some items may not be eligible to be delivered to all geographical locations.
You will be notified of the restricted items at the check-out page or before that.

10. MISSING OR LOST PACKAGES
a. If the products are lost during transit, we will offer a free reshipment or a
refund.
b. If the order does not make it to its destination and is delayed at the courier
office, the Customers are responsible for contacting the Courier service provider
before approaching Us.

11. WRONG OR INCOMPLETE ADDRESS
a. You shall ensure that all information that is submitted by You to us on the
platform is true, complete, accurate and sufficient to identify the actual place of
delivery.
b. If You have entered the wrong shipping information or contact details, it might
cause a delay or missed delivery and you will not be eligible for a reshipment or
a refund on such transaction.

12. RETURN AND REFUND
a. Every effort is made so as to service the orders placed, as per the
specifications and timelines mentioned with respect to a product. If due to any

unforeseen circumstances or limitations from Our side, the order is not shipped
or delivered then such order stands cancelled, and the amount paid by You is
refunded.
b. You can cancel the order after the Date of Transaction and prior to the
dispatch of the product. The order cannot be cancelled once the dispatch has
been initiated.
c. We will not process a return if You have placed the order for the wrong
product model, colour, or incorrect product or service.
d. When you make a qualifying return, We will refund the full amount, less the
original shipping and handling charges.
e. Return or refund shall only be considered once the Customer concerned
produces relevant documents and proof.
f. Return and refund shall be subject to testing and verifying the alleged fault by
an authorized person on behalf of Us.
g. The product will be eligible for replacement only if the same product/model is
available in stock. In case the same product/model is out of stock, a refund shall
be provided.
h. Once qualified, the refunds are applied to the original payment option.
i. Please be informed that the products purchased using the Cash on Delivery
option will be refunded to the Bank account with the details provided by you to
Us.
j. Customers who wish to make a warranty claim must comply with the
manufacturer’s instructions and warranty procedure. If the details of the product
manufacturer are not available, we will help you with such details to directly
connect with the manufacturer to resolve your issues.
k. Replacement can be made if the Customer establishes that the product was
delivered in defective condition or has physical damage within 24 (twenty-four)
hours of receipt of the product.
l. We will organize to repair the damaged product or collect it and replace it with
an equivalent product, or provide a refund, provided that You contact us within
24 (twenty-four) hours of receipt of the product.
m. Any damaged product must be returned in the condition it was in when you
received it, together with any packaging and other items which You received
with the damaged product.

n. If the amount has been deducted and the order is not confirmed, please do
contact Your respective bank. It takes 7 (seven) Business Days to reverse back
the amount by the respective bank.
o. If the issue has not been resolved within 7 (seven) Business Days, you can
contact Our customer care support as follows:
customercare@crosscheckclothing.in.
p. Notwithstanding the other provisions of this Policy, We may refuse to provide
repair, replacement, or refund for a product or service you purchased if:
I. the product purchased is sale items or promotional items (discounts,
giveaways, etc.).
II. if the product has been used or opened.
III. the products are not in the same condition as when they were delivered.
IV. misused the product in a way that caused the problem.
V. You knew or were made aware of the problem(s) with the product or
service before you purchased it.
VI. Gifts or free services.
VII. the product is broken, tampered with or damaged.
VIII. the product is returned after the return window is closed or the Refund
Period expires.
IX. Any other exceptions apply under the Consumer Protection Act, 2019.
X. Apart from the aforementioned goods and services, the following goods
and services are not eligible for a refund:
1. Undergarments, Lingerie, Socks, Swimwear and Innerwear
2. Products missing the Tag / Serial Number or UPC
3. Sale or promotional items
4. Personalized items
5. Products Purchased On Gift Cards
6. Fashion Accessories

13. RULES OF RETURNING THE PRODUCT
a. The request for cancellation of the products can be made in the following
manner:
By Clicking On Cancel Order in My Orders

b. You are eligible to return the product only if You return the products in the
same condition in which You received them.
c. Pack the product properly and label the product with the order number, return
address and Your address.
d. The product shall be returned in its original packaging.
e. We do not accept liability for packages damaged during the return transit. It is
the customer’s responsibility to pack the product properly to prevent any
damage during transit.
f. Upon receiving Your return request, We shall verify the request and if found
genuine, We will arrange a pick-up of the product through an assigned logistics
service provider.
g. The order returned must accompany all accessories (including freebies) which
were serviced along with the order or else the cost of the accessories shall be
recovered from the refund amount.
h. On receipt of the returned product, We will test it to identify the fault You have
notified Us.
i. A copy of the receipt or invoice shall be attached along with the returned
product.
j. You will receive an email or SMS notification at Your email address or mobile
number provided to Us.

14. YOUR DATA
a. The privacy of your data supplied to Us during the shipping procedure is also
governed by our privacy policy.

15. CHANGES TO THIS POLICY
a. Please note that We may from time to time change the terms of this Policy
and every time You wish to use this website, please check the Policy to ensure
You understand the terms and conditions that apply at that time.
b. If you do not wish to accept the revised Policy, you should not continue to
use the Services. If you continue to use the Services after the date on which the
changes, come into effect, Your use of the Services indicates your agreement to
be bound by the new Policy.

16. FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall
not be liable to the Customer for any cessation, interruption, or delay in the
performance of its obligations by reason beyond Our control including natural
disasters, pandemics, fire, an act of God or public enemy, famine, plague, the
action of the court or public authority, change in law, explosion, war, terrorism,
armed conflict, labour strike, lockout, boycott or similar event beyond our
reasonable control, whether foreseen or unforeseen.

17. CONTACT US
For any feedback, concern, or query, You may please reach out to Us on the
contact details below.
Customer Care: customercare@crosscheckclothing.in